White Label CBD LLC Refund Policy
Thank you for shopping at Kentucky CBD | www.CBDKY.com.
If there is an issue with your purchase, we’re here to help.
Please notify us of any issue with the product(s) ordered upon discovery at [email protected]
Our products can be returned within 7 days of the original product purchase date. A new, unopened product may be exchanged for credit or returned for a refund. If you have received the wrong item, please notify is within 7 days to initiate a replacement. Replacements may only be arranged for unopened/unused products.
To be eligible for a return, please make sure that:
- The product was purchased in the last 7 days
- You have obtained a product return code by contacting [email protected] within 7 days of original purchase.
- The product is unused and undamaged. All tamper resistant bottle/packaging features must be intact upon return.
Products that do not meet these criteria will not be considered for return.
Please return all packages via TRACKED package to:
White Label CBD LLC.
551 Tapp Rd
Harrodsburg, KY 40330
Shipping charges incurred in connection with the return of a product, or otherwise, are non-refundable.
The customer is responsible for paying the costs of shipping for non defective products (ALL packages MUST be shipped with a tracking number). In the case of replacing a defective product WLCBDLLC will cover the cost of return shipping.
***ALL non defective returns are subject to a 10% restocking fee.
Damaged or lost items
If you received a damaged product, please notify us immediately for assistance at [email protected]
Should your package be lost during shipping, please contact [email protected]
If you require a shipment insurance please contact [email protected] for a quote.
Sale items cannot be refunded.
If you have any questions about our Refund Policy, please contact us at [email protected]