White Label CBD LLC Refund Policy

 

Thank you for shopping at Kentucky CBD | www.CBDKY.com.

If there is an issue with your purchase, we’re here to help.

Please notify us of any issue with the product(s) ordered upon discovery at [email protected]

Our products can be returned within 7 days of the original product purchase date. A new, unopened product may be exchanged for credit or returned for a refund. If you have received the wrong item, please notify is within 7 days to initiate a replacement. Replacements may only be arranged for unopened/unused products.

To be eligible for a return, please make sure that:

  • The product was purchased in the last 7 days
  • You have obtained a product return code by contacting [email protected] within 7 days of original purchase.
  • The product is unused and undamaged. All tamper resistant bottle/packaging features must be intact upon return.

Products that do not meet these criteria will not be considered for return.

Please return all packages via TRACKED package to:

White Label CBD LLC.

551 Tapp Rd

Harrodsburg, KY 40330

 

Shipping charges

Shipping charges incurred in connection with the return of a product, or otherwise, are non-refundable.

The customer is responsible for paying the costs of shipping for non defective products (ALL packages MUST be shipped with a tracking number). In the case of replacing a defective product WLCBDLLC will cover the cost of return shipping.

***ALL non defective returns are subject to a 10% restocking fee.

Damaged or lost items

If you received a damaged product, please notify us immediately for assistance at [email protected]

Should your package be lost during shipping, please contact [email protected]

If you require a shipment insurance please contact [email protected] for a quote.

Sale items

Sale items cannot be refunded.

Contact us

If you have any questions about our Refund Policy, please contact us at [email protected]